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FREQUENTLY ASKED QUESTIONS

  • What if a problem is diagnosed with my EQUAD
    If there are any issues with your EQUAD, reach out to us from your Livaq Adventure App, or at support@livaq.co. Our team will do our best to work with you to solve the problem.
  • Can I customize the specifications of my EQUAD, such as battery capacity or color?
    At this time, we offer standard configurations for our pre-sale. Customization options may be available in the future.
  • Are replacement parts and accessories available for pre-ordered EQUADs?
    Yes, we offer a range of replacement parts and accessories specifically designed for our EQUAD covered by the 12 months warranty.
  • What happens next when I place an order?
    When you place an order to reserve your EQUAD, a confirmation email will be sent to you. You will also be updated with the production schedules, delivery estimate and follow-up via email.
  • Is the EQUAD eligible for government incentives or tax credits?
    Electric vehicle incentives and tax credits may be available in some regions. We recommend checking with your local authorities for details.
  • What is the expected delivery timeframe for pre-ordered EQUAD?
    We anticipate delivering pre-ordered EQUAD within 10-12 months from the date of your order.
  • Can I transfer my pre-order to someone else if I change my mind?
    Yes, you can transfer your pre-order to another person before the product ships. Contact our customer support for assistance with the transfer process.
  • Will I be notified about updates or changes regarding my pre-order?
    Yes, we will regularly provide updates via email regarding production progress, estimated delivery dates, and any significant developments.
  • Is my pre-order refundable if I change my mind before delivery?
    For the presale, the deposit of $100 payment option can be refundable while $1,000 payment option will be not. However, $1,000 deposit payment option gives more discount on the vehicle price which can be a better option.
  • Do you ship worldwide?
    The presale is focused on the US and Mexico customers only at this time. The shipping fee per unit is $500 for both US and Mexico regions.
  • What warranty coverage is provided for pre-ordered EQUAD?
    All EQUADs come with 12 months manufacturer's warranty which is 6 months longer than any other ATVs offer. Warranty covers defects in materials and workmanship, damaged parts, and labor fees.
  • What are the dimensions of the EQUAD?
    As mentioned in the product specifications page, the dimensions are: Length - 84.2 inches Width - 49.6 inches Height - 51.5 inches Weight - 595.2 kg Tire dimensions - 27 inches x 9-11 inches
  • Which is more expensive to operate - an electric ATV compared to a traditional gas-powered ATV?
    Electric ATV wins! The cost of recharge of the EQUAD is only $4, which will let you save $8,102 in annual gas savings. Plus, less maintenance is required for an electrical vehicle parts compared to a traditional combustion engine which also lets you save more on keeping the vehicle.
  • How fast can EQUAD go?
    The EQUAD is estimated to reach a top speed of around 67mph, the fastest electric ATV in the world!
  • How far can EQUAD travel on a single charge?
    The estimated range on a single charge is 170 miles which is longer than any other ATVs. We provide the maximum range in the product specifications.

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